Wow! 2 months for FFWD to repair and return my wheel via their crash repair centre in Holland .. just in time for the 2019 season!
Awful customer service this time around, but they look to have done a good technical job and have even fitted a new freewheel. Some companies just don't get the fact that customers are their lifeblood and ignore good service means they will not return. While I abhor this Brexit madness, I am feeling I should perhaps seek out a British wheel maker when they fail next time!